SHIPPING POLICY FOR GOODS PURCHASED ON WEBSITE
Eligibility to Enjoy Free Shipping with Minimum Purchase
1. You shall be entitled to enjoy free shipping for Goods purchased from our Website with a minimum spend of RM130 (for West Malaysia delivery address) and RM260 (for East Malaysia delivery address).
Shipping Charges for Parcels Ineligible for Free Shipping
2. The shipping charges below will apply for your purchases from our Website that do not meet the Minimum Purchase to enjoy Free Shipping:-
|Delivery Address In||Shipping Charges|
3. Kindly note that the maximum weight per parcel is capped at 3.0 kg.
Third-Party Logistics (“3PL”) Providers
4. Eltean reserves the right to effect delivery of any Purchases made by Customers through our Website by procuring the service of 3PL Providers.
5. The selection of 3PL Providers for effecting delivery shall be at the sole discretion of Eltean.
6. All Goods are delivered at the risk of the Customer subject to our Returns & Exchange Policy and are nominally insured by respective the 3PL Provider(s) (if any)
7. Eltean does not guarantee the number of calendar days required for the respective 3PL Provider to finally deliver the Goods to the Customer’s delivery address.
8. After the Goods have been handed over to the respective 3PL Provider, the title in the Goods shall be deemed to have passed over to the Customer and Eltean shall be resolved of all liability and risks associated with the delivery of such Goods (save and except for as provided in our Returns & Exchange Policy).
Ship Out & Delivery Timeframe
9. We will endeavour to ship out all Goods purchased from our Website to your indicated delivery address which you have provided during Checkout within 1 to 3 working days from the date of payment for your purchased Goods (“Ship Out Date”).
10. From the Ship Out Date, you may reasonably expect to receive your purchased Goods between:
– 2 to 5 working days for delivery addresses within West Malaysia; and
– 5 to 10 working days for delivery addresses within East Malaysia.
11. However, unforeseen circumstances may occur that may cause a delay in the actual delivery time frame. Please contact us if you have not received your purchased Goods after the lapse of the abovementioned applicable time frame so that we may investigate and obtain the delivery status from our respective 3PL Providers.
Redelivery Charges for Failed Delivery Attempts
12. We expect our 3PL Provider to take all reasonable steps and measures according to their respective standard operating procedures to ensure that your purchased Goods are delivered to your indicated delivery address.
13. In the event that our appointed 3PL Provider fails to make a delivery to you due to any reason that is directly caused or indirectly attributable to you, we will instruct the 3PL Provider to return the Goods to our designated warehouse.
14. The relevant provisions in relation to Non-Delivery in our Refund & Exchange Policy shall apply.
The terms and conditions contained in this Shipping Policy is subject to amendment, modification or change at any time at our sole discretion. The latest, updated Shipping Policy is uploaded on our Website at all material times, which is accessible through the link (https://www.eltean.com/shippingpolicy). Kindly refer to the current, in force Shipping Policy prior to making any purchase on our Website.
ver. Oct 2020